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Frequently Asked Questions

Close contact with customers by frequently asked questions

All of our wigs are glueless and ready to wear, meaning you can install in less than 5 minutes.

Here is a simple guide to help you get started:

1. Prepare Your Natural Hair:Depending on your hair length and volume, you can either do cornrows, a low ponytail, or wrap it flat against your head.
2. Wear a Wig Cap: Once your hair is flat and secure, put on a wig cap. This not only keeps your hair in place but also protects it. Don't worry if you do not own a wig cap; this step is optional.
3. Put on the Wig: Hold the wig by its sides and gently place it on your head, ensuring that it aligns with your natural hairline. Our wigs come with adjustable straps for a perfect fit, making it easy to secure without any hassle.
4. Style It: Once the wig is on, feel free to style it to your preference. You can part it in different ways, straighten or curl it to make it your own!

Feel free to do anything to the wig except cut, colour, or chemically change the texture of the hair.

Yes, absolutely! Our wigs are crafted using 100% premium human hair. This not only guarantees a natural look and feel but also allows you to style it just like you would with your own hair. We are committed to providing you with the luxury and quality you deserve.

This is a very important concern – All of the wigs are cleaned and sanitized after every use. The cleaning fee on each rental covers this cost to ensure a safe and sanitary experience for everyone.

You will be liable for any and all damage the wig sustains while in your possession (tears, holes, rips...). You are likewise responsible if the wig is lost or stolen during your rental period. Loss or damage to the wig will result in your credit card being billed for the replacement costs.

Yes! Please email us at info@byoliviahines.com and let us know that you would like to purchase your wig. We will get back to you within 24-48 hours with your discounted member price.

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