At By Olivia Hines, each custom wig is made and finished to the individual requirements of the client. For this reason, all custom wig orders are strictly non-refundable and non-exchangeable.

Once a wig has been customised in any way — including (but not limited to):

 

• Cutting the lace to fit your head

• Custom colouring, toning, or root shading

• Cutting, styling, or altering the length/shape of the wig

• Installation and fitting services

 

— the Wig is considered used and non-resellable.

In addition, for hygiene and health & safety reasons, wigs cannot be returned once they have been worn, tried on, or altered in any form.

Because of these factors, we are unable to accept returns, exchanges, or refunds on custom wig orders. 

By purchasing a custom wig from By Olivia Hines, you acknowledge and agree to this policy.